SMS technology in governments and public sector
Ensure effective and continuous
communication flow between the government and agencies, different sectors,
or citizens. The continuous availability of public bodies is as important
as the assurance of adequate information to citizens. Adopt SMS technology
to the IT system to be able to send SMS messages from computers to
multiple mobile phones. To assure SMS functionality install a stable SMS gateway software
such as Ozeki NG SMS Gateway to the computer.
By implementing this solution, governments can provide a modern and
user-centered approach to citizens. In this article you can learn the
benefits of SMS technology provided by Ozeki NG SMS Gateway.
Why to adopt SMS solutions in governments
There are several initiatives to adopt e-government
functions based on the Internet worldwide even in developing countries
to ensure easy access and availability. Very often these initiatives
failed and among the reasons there were problems such as low internet
access, high Internet costs and Internet illiteracy among citizens and
even among workers at governments. Furthermore, email messages are not
surely read immediately and it is a critical problem in case of emergencies
or disasters.
To solve and more importantly to avoid these problems, employ SMS
technology in the IT system to reach the mass. SMS
messages are common tools for communicate, users already have mobiles
and use them; and SMS messaging does not require any further skills.
In this way you can ensure an easy-to-use and very effective tool to
improve communication,
availability and access to governmental
services. Furthermore, you can implement SMS technology for other kinds of
utilization such as SMS campaigns, SMS votes, SMS reminders or
notifications. Citizens will get access to all government e-services
from paying parking fines to enquiring information via SMS.
These features can be achieved by a powerful SMS gateway software
such as Ozeki NG SMS Gateway. This
software product will provide SMS functionality to be able to send
bulk SMS messages to multiple recipients. Therefore you can reach
high performance and efficiency. You do not have to worry about
performance with Ozeki NG SMS Gateway as it has an outstanding and
unique capacity (500 SMS/sec) on the market. For this reason it is
able to provide a fail-safe, 24/7 SMS service at the highest quality.
Figure 1 - SMS solutions for governments
What advantages are provided by SMS messaging
| Problems | Solutions provided by
Ozeki NG SMS Gateway |
|---|
| Continuous communication cannot be maintained between offices and
people on the field in case of emergency | Build a stable SMS system
to ensure seamless communication flow among
departments and on the fields |
| Citizens do not report new pot-holes because it is too time-consuming |
Offer SMS reporting system that is time
and cost efficient |
| There are too many damage on the roads, street furniture, walls, etc |
The solution is an SMS reporting system |
| There are long waiting queues in front of offices (e.g. employment
offices) | SMS notifications about new jobs, services, fines, etc), so
people can receive information at home or on the move |
| It is hard to collect citizens' opinion on issues, or elections |
Launch SMS campaigns, or
SMS voting on various issues |
| There are lots of harms and work stoppages because of system
breakdowns | Add SMS extension to the
monitoring application to send SMS alerts in real time |
Ensure a user-centered SMS system to citizens
SMS technology allows:
Benefits
- Cost and time efficient
- User-centered
- Allows two-way communication
- Available for most of the citizens
- Ensures availability
- Improves communication flow within and outside of the office
- Reaches the masses
- Easy-to-use
- Makes agencies more flexible and mobile
- Improves security (e.g. passwords via SMS)
- Traceable
Other fields of application
- State Libraries:
Use SMS technology for renewals or reservations of
library books, provide catalog search options. Send SMS reminders if a
reserved book is available or one needs to be returned.
- In emergency, disasters:
SMS alerts can be sent to large masses
before storms, floods, extremely high temperature, etc and this solution is
also able to ensure communication flows for disaster recovery or rescue
coordination. SMS text messages highly improve emergency response time as they
reach the intended audience.
Conclusion of SMS solutions for governments
To summarize the above mentioned, an SMS system based on Ozeki
NG SMS Gateway improves communication and availability that can be critical in
certain cases. This software product is able to manage massive traffic load in
this way it provides a stable and reliable functioning even in those critical
cases. Its outstanding capacity (500 SMS/sec) and highest quality will
ensure success and 24/7 operation.
Download the free trial of Ozeki
NG SMS Gateway right now to see how it works in practice!
For more information please contact us right now at:
info @ ozekisms.com.
Request more information
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