How you can track down your sent and received SMS messages
If you use a well-functioning SMS gateway
software there is a possibility to track down your
sent and received messages in your IT system.
With this function you can be informed about the message transmissions of your
company as SMS messages are stored for later reviews. This article provides
information on this tracking function of SMS gateways.
Introduction
There are several benefits of using SMS technology in a company.
SMS messages can be delivered immediately and you can send your message
to the intended person. It is widely used in corporate communication systems
because it is fast and simple. But if you operate with SMS messages there can
be cases when you need to track back your sent or received messages. It is
especially important in case of delivery reports. With this tracking function you
can trace back any messages. Furthermore, this function makes it possible to
get any information about the messages such as the date of delivery, or
any further data.
To achieve this functionality you need a powerful
SMS gateway software. This gateway will provide the SMS extension to
your corporate IT system. Moreover, it enables your system to track down
your message transmission. In this article you can read more about this
function of SMS gateways.
Tracking messages
If you use an SMS gateway to transmit and receive SMS
it is important to be well-informed about your messages.
If you get notifications about the status of your messages you can avoid several
critical cases. For example, it can be a problem if your customer does not
get an important message. In this case you can trace back the exact way of
the message from your computer to the mobile phone. It can occur that the
message has not been sent or it is just delaying.
Delivery reports can be the proper solution for such problems. Delivery
reports are messages which report the status of your sent messages.
With the help of this function you can always be informed
about the delivery of your messages.
In cases of emergency it can be a convenient and fast solution. You will get
a delivery report if your SMS has been successfully sent. You also get one if
your message has not been sent because of problems occurred with the address
(for example, the address does not exist)
An SMS gateway is usually a two-way software. It is because it enables your
computer to send messages, and at the same time it is also able to handle
delivery reports as SMS messages. Such a two-way SMS gateway is Ozeki NG SMS
Gateway. With this software you can easily track down the sent and received
messages regardless of the used application. It handles delivery reports in
the following way:
The gateway has logfiles in which it stores different kinds of data. In these
logfiles you can find logs that belong to the provider and also
there are logs that belong to the user. Therefore in these logfiles you can
search for the logs of both the provider and the user. You
can also check which envelopes has not been delivered yet.
The software generates two basic delivery reports about each outgoing message.
In this way there is a report about the delivery of the message to the mobile
network and there is a report when the message is received to the mobile phone.
With this function the message sending process is always traceable.
In this way the first report is generated when the mobile network takes over the
message. In this time the mobile service provider acknowledges this take over
with a receipt. This is called "deliveredtonetwork" or submission report.
The other report is sent to
the user or the given application if the message is delivered to the
recipient's mobile phone. This type of reports is called "deliveredtohandset" or
SMS delivery report. There is a third report which is generated in
case of errors. The program is able to display the fact that there is an error
in the delivery process. Furthermore it notifies the user
about the reason of the error. For example, errors can occur such as the mobile
network is busy, or there is not enough money on the account of the
subscriber and because of this s/he cannot send SMS messages.
Beside the delivery reports there is a detailed log for every message. This log
can be queried in any time. You can know from this log all the important
information about a given message such as: what happens with it, when the
program takes it over to be sent, when the mobile network takes it over,
and when it is received on the recipient's mobile phone.
Ozeki NG SMS Gateway for SMS message tracking
In larger companies this excellent function is
welcomed as there can be problems caused by mis-sent or not sent messages.
These problems can be easily tracked down and solved in time with a
powerful SMS gateway software. Another problem
can occur if you want to send longer SMS messages than 160 characters.
These are called multi-part SMS messages as they are sent in more than one parts.
With Ozeki
NG SMS Gateway you do not need to worry about them as it is able to track
down
such kinds of messages also. It reports them as one message but at the same time
you can query information about all the parts of the message. The delivery
report is sent only after all the parts of the message have been arrived on the
recipient's phone.
Furthermore, Ozeki NG SMS Gateway keeps detailed logging about the whole SMS
transit in your IT system. By default, the logging happens in the
file system but you also can configure logging to SQL databases. With the help
of this logging you can trace the transit of your IT system and
track down concrete SMS messages. In case of SQL logging you can generate any
number of reports. For example a pre-defined query is available in the system
which is able to indicate the exact number of sent and received messages of a
user or network connection in a given time.
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