Network monitoring programs are widely used in companies to
improve effectiveness and ensure the stable working of IT environment. Now
with Ozeki's solution you can improve the features of your network monitoring
system.
Practically if you implement Ozeki NG SMS Gateway you will be able to send SMS
alerts and notifications from your IT system to mobile devices. Thus reports
about network errors generated by Big Brother can be sent as SMS text messages
to given mobile phones.
With SMS technology you will gain several advantages. For example you
can always be sure that your employees will receive these SMS notifications
or alerts even in cases if they are on the move. Furthermore, it is also
possible to alert only the intended person by sending an SMS to his mobile
phone in case of emergency. In this way immediate intervention can be
guaranteed. Though SMS notifications about all events occurred in the IT
environment can be sent to the management as well. Therefore, a well-structured
and easy to organize monitoring system will be created in which both
the IT staff and management will be well informed in time.
If you decide to implement Ozeki NG SMS Gateway you will gain a more stable,
effective and flexible system to monitor your IT network. In this installation
guide you will find step by step setup instructions and video tutorials to help
you implement this solution.
Prerequisites
In order to setup this solution you need to find a way
to connect your system to the mobile network. You can do this
by using an Internet connection or you can
setup a wireless connection by attaching a GSM phone/GSM modem to your computer. To help you make a
decision, we have prepared a webpage for you:
Internet based SMS connections vs. GSM modem based (wireless) SMS connections.
Depending
on what you select, you need the following prerequisites.
Prerequisites for Internet based connection to the Mobile network
If you wish to connect your system to an SMS service
provider over the Internet you need the following components:
Figure 1/a - Prerequisites for Ozeki NG SMS
Gateway IP SMS connection
In this case you need to find an SMS service
provider who can reach the mobile phones in your area. This SMS
service provider should be able to provide SMS service through
the Internet. To find such a provider, you can check our
website where we list some of them:
SMPP SMS Service providers.
Once you have found such a provider, you need to sign up for
their service to get the connection parameters. You can use these parameters
to configure your Ozeki NG SMS Gateway software.
Prerequisites for wireless (GSM modem) connection to the Mobile network
If you wish to connect your system to the mobile
network wirelessly, you need a GSM modem or GSM phone, that you
can attach to your computer with a data cable. In this case your Ozeki
NG SMS Gateway software will operate this phone and will send and receive
SMS messages wirelessly. To setup this connection method, you need the following
components:
Figure 1/b - Prerequisites for Ozeki NG SMS
Gateway GSM modem connection
Your checklist (for GSM modem connection):
*The SIM card will come with a plan, that will
determine how much money you will spend on each SMS.
System architecture
After you have gathered all the prerequisites, you can build
a system that operates in the following way: If an error occurs in your system,
Big Brother monitoring software will notice it. Big Brother sends an e-mail
message to the SMTP server of Ozeki NG SMS Gateway about this occurred error.
In the SMS gateway software a C# script is executed, which will segment the
incoming message into smaller pieces and make it available in human readable
format. Finally, the SMS alert is forwarded to given mobile phones. The SMS
gateway sends SMS messages through a mobile phone (or GSM modem) attached to
the computer with a data cable. If an Internet SMS service provider account is
configured in Ozeki NG SMS Gateway, it can also send the message through the
Internet. This process can be examined in Figure 2.
Figure 2 - Ozeki NG SMS Gateway - solution
for how to send SMS from Big Brother
Please note that the GSM modem connection is recommended as
it is more secure and reliable than sending SMS messages over the Internet
using IP SMS connection.
Installation guide
To install and configure Ozeki's solution for Big Brother,
please follow the steps below and watch the video tutorial.
First go to
C:\Program Files\Quest Software\Big Brother\BBNTD\4.20\etc. Open the following
file to configure: "bbwarnsetup.cfg" (Figure 3).
Figure 3 - "bbwarnsetup.cfg" file
Complete the mailrelay line in the following way:
Please note that Ozeki NG SMS Gateway has been installed on my local computer
and its IP address is "127.0.0.1". Therefore the mailrelay value will be
"127.0.0.1".
Then close and save this file (Figure 4).
Figure 4 - Mailrelay
Now open "bbwarnrules.cfg" file (Figure 5).
Figure 5 - "bbwarnrules.cfg" file
Next complete the line with:
*;;*;;*;*;*;+36301234567@localhost:0
|
'+36301234567' will be the phone number of the recipient, localhost is the
computer on which Ozeki NG SMS Gateway has been installed. In the end there is
a "pagedelay” value. With this value you can set how many minutes Big Brother
should wait for sending delivery message to Ozeki NG SMS Gateway. So if this
value is "0", it will send delivery messages immediately (Figure 6).
Figure 6 - Mail rule
To make these changes come into operation the service needs to
restart (Figure 7).
Figure 7 - Restart Big brother server
service
Now you need to do some configuration in Ozeki NG SMS Gateway.
First, add a new service provider by clicking on "Add new service provider"
(Figure 8).
Figure 8 - Add a service provider
Select "Loopback Connection" from the list and click on
"Install" (Figure 9).
Figure 9 - Install loopback connection
To complete the installation of service provider, click on "OK"
(Figure 10).
Figure 10 - Finish installing loopback
connection
If it is done, click on "Management" view (Figure 11).
Figure 11 - Management view
Now add a new user. To do so click on "Add new user or
application" (Figure 12).
Figure 12 - Add user
Then select "ASP" user from the list and click on "Install"
next to it (Figure 13).
Figure 13 - ASP user
Provide a name for the user. In our example it is "big-brother",
and click on "OK" (Figure 14).
Figure 14 - Provide an application name
To complete the installation, click on "OK" (Figure 15).
Figure 15 - Finish user installation
Next you need the following file: BigBrother.aspx. You can
download it now: BigBrother.zip.
Extract and save it. In our example it is extracted to
C:\Program Files\Ozeki\OzekiNG - SMS Gateway\config\big-brother (Figure 16).
Figure 16 - BigBrother.aspx file
Now click on "Script Setup" menu item of the installed ASP
user in Ozeki NG SMS Gateway (Figure 17).
Figure 17 - Script setup
Provide a path and the name for the script file and click on
"OK" (Figure 18).
Figure 18 - Big Brother file in user
Now click on "Management" view and on "Add new route" on
outgoing route panel (Figure 19).
Figure 19 - Add outgoing route
Select "admin" as source user, then select the installed
loopback connection as destination. In this way the messages of admin
are forwarded to loopback connection (Figure 2).
Figure 20 - Outbound setup completed
Now click on "Add new route" on incoming route panel
(Figure 21).
Figure 21 - Add incoming route
Select Loopback connection as source, and the installed ASP
user as destination (in our example it is "big-brother") and click on "OK".
Therefore, the outgoing messages of admin user will be transmitted to the
incoming mail box of the ASP user (big-brother) (Figure 22).
Figure 22 - Created inbound route
Now you need a route, which will send the ASP user's outgoing
messages to mobile phones. In our example it will be an SMPP connection. Add a
new outbound route to the existing route table. Select source: big-brother. Then
select destination: SMPP. Finally, click on "OK". In this way the processed
message will be sent to the mobile phone (Figure 23).
Figure 23 - Final outbound route
The final route of an outgoing message will look like as
follows in Ozeki NG SMS Gateway (Figure 24):
Figure 24 - Final routing
Start Big Brother. To do so, type the follows into your
web-browser (Figure 25):
Please note that Big Brother has been installed on my local computer therefore
the address for Big Brother's console is "localhost".
Figure 25 - Big Brother host
Then open the configuration window of Big Brother's client:
Start/ All programs / Quest software / Big Brother Professional Edition / Client
/ Configure (Figure 26).
Figure 26 - Big Brother client
In the appeared "Client Configuration Editor" window click on
"Start Service" (Figure 27).
Figure 27 - Big Brother configuration
Now the monitored services will appear in the window of Big
Brother. You can see that the monitored msgs service is red. It means that
there are detected error messages (Figure 28).
Figure 28 - Msgs is red
If you click on this red icon, you will get more information
about this error (Figure 29).
Figure 29 - Error information
If you have configured your system properly then Ozeki NG SMS
Gateway has sent a notification to the given addressee (Figure 30).
Figure 30 - Sent message
Thank you for reading this guide!
If you wish to add SMS extension to your Big Brother
software, please go to the download page to download Ozeki NG SMS Gateway
FAQ
Feature list of Ozeki NG SMS Gateway
User Guide for Ozeki NG SMS Gateway
Product manual
