Trouble Shooting Guide
This guide has been designed to help you come
across problems occurred during the installation of SMS system in your corporate
IT system. Please browse through this guide to find the solution to your problem.
If you do not manage to implement SMS solution in your system,
first please check if you have followed the steps of our installation guide
properly. If you have done everything similarly to our guide, then please read
this troubleshooting guide to solve the problem.
Guide
Check whether you have created the certificate
properly (Figure 1).
Figure 1 - Check IP addresses
Please note that the real IP address is:
While the certificate has been issued for the following IP
address:
Please note that you need to use the real IP address in the
command:
If you missed to create your certificate properly then please
follow these instructions:
1. From the command line of OMS Tools folder:
makecert.exe -sr LocalMachine -ss My -n CN=192.168.91.250 -sky exchange
-sk officesms-Key -is Root -ir LocalMachine -in officesms-CA
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2. Use HTTPconfig.exe and click on the SSL tab. On the
certificate click on "Edit" and then "Browse". Finally select a certification.
If you have not managed to solve your problem yet, please browse
through these further possibilities:
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Check whether you have assigned the certificate to the port.
You can do this if you issue the following command in the folder of OMS Tools
(Figure 2):
Figure 2 - Check the assignment of the certificate
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Check whether the service runs on the defined port. To do so,
issue the following command:
Then search for a row in which there is the predefined port
(Figure 3).
Figure 3 - Check the predefined port
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Restart Ozeki OMS Tools. Click on "OMS Settings" link in
Outlook Mobile Service configuration, and click on "OK" (Figure 4).
Figure 4 - Restart OMS Tools
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Check whether OMS is available. To do so, provide the link that
you have provided during the settings in your webbrowser (Figure 5).
Figure 5 - Check the availability of OMS Tools
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Check whether the main certificate has been installed. Run the
following command:
In the appeared window search for the main certificate at
"Trusted Root Certification Authorities / Certificates". The main certificate
is created with the name "office-CA" by OMS Tools (Figure 6).
Figure 6 - Check the installation of the main certificate
FAQ
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