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Contact Us!
If you wish to get further information, do not hesitate to contact us!

E-mail: info@sms-integration.com

Useful information
How to send SMS with a GSM modem attached to your PC?


This solution is best if you are planning to send or receive up to 4000 SMS per day. Read more:
  • Prerequisites
  • Setup instructions
  • Video tutorial


    How to send SMS through the Internet?


    If you wish to send more then 4000 SMS per day, it is a good idea to use an Internet SMS service provider. Read more:
  • Prerequisites
  • Setup instructions
  • Send SMS from Kayako Help Desk using Ozeki NG SMS Gateway

    This guide gives you hints on how to configure your Kayako Help Desk system to send SMS messages through a GSM modem or GSM phone attached to your PC for SMS sending with a data cable. The solution is based on Ozeki NG SMS Gateway.

    Introduction

    Ozeki NG SMS Gateway is a piece of software you can install on your PC. It makes it possible for you to setup Kayako SMS sending with GSM modem, GSM phone or you can setup a Kayako SMS service using SMPP, UCP, CIMD2 or any other IP SMS protocol.

    Ozeki NG SMS Gateway can be download from www.ozekisms.com. The following webpage contains a video that shows you how you can configure it with a GSM modem:

    Video: Send SMS from Kayako (Configure your modem)

    If you install Ozeki NG SMS Gateway with a GSM modem, you will be able to send SMS messages from Kayako directly to the mobile network from your PC. All you have to do is attache the GSM modem or GSM phone with a data cable to your PC. Due to the fact, that in some networks you can get very good prices for SMS messages sent from a mobile phone, if you use a GSM modem attached to Ozeki NG and you put your SIM with the good price plan on SMS into this GSM modem, you will have very competitive costs for SMS in Kayako.

    If you are considering SMS connectivity over the Internet and you use Ozeki NG SMS Gateway, you will be able to connect your system to any mobile network operator or SMS service provider freely. You will be able to send SMS messages from Kayako to any mobile network.

    Configuration

    To configure Kayako for SMS messaging, you need to edit the following file:

    /path/to/kayako/includes/functions_smsgateway.php


    At line 34, write this:

    $data = implode("", file("http://127.0.0.1:9501/api?action=sendmessage&". "username=".urlencode($_SWIFT["settings"]["gateway_username"]). "&password=".urlencode($_SWIFT["settings"]["gateway_password"]). "&recipient=".urlencode($cellnumber). "&messagetype=SMS:TEXT". "&messagedata=".urlencode($message)));


    At line 36, write this:

    if (substr(trim($data),0,2) != "ID" && $_SWIFT["settings"]["gat_emailfailure"] == 1) {


    Hints

    Please note, that to be able to apply the above changes you need a Kayako license, because only owned license holders get full source code. Please also note that for gateway_username and gateway_password you can use admin and abc123 as the default login credentials for Ozeki NG SMS Gateway.

    If you wish to implement this solution, please download Ozeki NG SMS Gateway to add SMS functionality to your corporate IT system

    FAQ

    Feature list of Ozeki NG SMS Gateway

    User Guide for Ozeki NG SMS Gateway

    Product manual

    Contents at a glance:

    Home > Solutions > Kayako
    Feel free to contact us for additional information. Tel: (36) 52 532 731, Fax: (36) 52 532 732, E-mail: info @ ozekisms.com
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