Send SMS from Kayako Help Desk using Ozeki NG SMS Gateway
This guide gives you hints on how to configure your Kayako Help Desk
system to send SMS messages through a GSM modem or GSM phone attached to
your PC for SMS sending with a data cable. The solution is based
on Ozeki NG SMS Gateway.
Introduction
Ozeki NG SMS Gateway is a piece of software you
can install on your PC. It makes it possible for you to setup Kayako SMS
sending with GSM modem, GSM phone or you can setup a Kayako SMS service using
SMPP, UCP, CIMD2 or any other IP SMS protocol.
Ozeki NG SMS Gateway can be download from www.ozekisms.com. The following
webpage contains a video that shows you how you can configure it with a
GSM modem:
If you install Ozeki NG SMS Gateway with a GSM modem, you will be able to send
SMS messages from Kayako directly to the mobile network from your PC. All you
have to do is attache the GSM modem or GSM phone with
a data cable to your PC. Due to the fact, that in some networks you can get
very good prices for SMS messages sent from a mobile phone, if you use a GSM
modem attached to Ozeki NG and you put your SIM with the good price plan on
SMS into this GSM modem, you will have very competitive costs for SMS in Kayako.
If you are considering SMS connectivity over the Internet and you use Ozeki NG
SMS Gateway, you will be able to connect your system to
any mobile network operator or SMS service provider freely. You
will be able to send SMS messages from Kayako to any mobile network.
Configuration
To configure Kayako for SMS messaging, you need to edit the following
file:
| /path/to/kayako/includes/functions_smsgateway.php |
At line 34, write this:
| $data = implode("", file("http://127.0.0.1:9501/api?action=sendmessage&".
"username=".urlencode($_SWIFT["settings"]["gateway_username"]).
"&password=".urlencode($_SWIFT["settings"]["gateway_password"]).
"&recipient=".urlencode($cellnumber).
"&messagetype=SMS:TEXT".
"&messagedata=".urlencode($message)));
|
At line 36, write this:
|
if (substr(trim($data),0,2) != "ID" && $_SWIFT["settings"]["gat_emailfailure"] == 1) {
|
Hints
Please note, that to be able to apply the above changes you need a Kayako license,
because only owned license holders get full source code. Please also note that
for gateway_username and gateway_password you can use admin and abc123 as the
default login credentials for Ozeki NG SMS Gateway.
If you wish to implement this solution, please
download Ozeki NG SMS Gateway to add SMS functionality to your corporate
IT system
FAQ
Feature list of Ozeki NG SMS Gateway
User Guide for Ozeki NG SMS Gateway
Product manual
|
