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Useful information
How to send SMS with a GSM modem attached to your PC?

This solution is best if you are planning to send or receive up to 4000 SMS per day. Read more:
  • Prerequisites
  • Setup instructions
  • Video tutorial

    How to send SMS through the Internet?

    If you wish to send more then 4000 SMS per day, it is a good idea to use an Internet SMS service provider. Read more:
  • Prerequisites
  • Setup instructions
  • Automate phone calls!

    Ozeki Phone System XE - VoIP PBX Software is an excellent tool for making automated phone calls.

    SMS solutions for customer services and relationship management

    If you are looking for a better way to interact with your customers, clients and business partners, then SMS technology is the best choice for you! With this solution you will be able to offer effective and discreet SMS services for your customers. SMS technology can be achieved by a powerful SMS gateway software such as Ozeki NG SMS Gateway that needs to be installed on the computer. After the installation you can start to operate with SMS messages, send SMS reminders, notifications to customers and receive response messages from them. If you decide to implement Ozeki NG SMS Gateway you will be able to provide a smooth, reliable and efficient SMS service for your customers. Find out the benefits of this solution and learn more about SMS technology in this article.

    Get access to SMS technology and find out how it can serve your business!

    SMS technology is the ideal solution for companies and organizations dealing with numbers of customers, clients and business partners. By introducing SMS messaging in customer service or CRM system noticeable improvements can be achieved.

    With this solution you can highly reduce call center communication costs while you improve availability for your customers. They will be able to send SMS messages on various issues, such as they can enquire SMS notifications about products, delivery or order status but also payment reminders can be sent to them. The great advantages of SMS messages are the facts that they can be received and read anytime and anywhere. In this way SMS messages are never intrusive as the recipient can decide about the right time to read it (not like in the case of telephone calls) and due to its two-way nature, there is a possibility to reply to your notifications. Therefore a continuous communication flow can be achieved.

    SMS enhanced automated services allow to contact with numbers of customers in real time. This automated SMS system is provided by an SMS gateway software. Such a software is Ozeki NG SMS Gateway. After you download and install it to your system, you will be able to send SMS messages from CRM system to multiple recipients, and receive real time responses from customers. All in all, SMS technology is the key for future competitiveness and it allows to increase the level of service delivery that is inevitable in service centers.

    Figure 1 - Solution for how to send SMS in your CRM system

    SMS technology allows to:

    • communicate directly to a targeted audience
    • increase organizational control
    • reach customers anytime and anyplace even if he is on the go
    • achieve greater operational efficiency
    • achieve high response rates
    • carry out bulk SMS campaigns based on a targeted CRM marketing list

    Benefits of SMS systems for CRM

    The automated SMS services are ideal for organizations that need direct, two-way and real time communications with a specified group of people. Costumer services and relationship management centers deal with huge numbers of customers, clients and business partners and instant communication is essential to be efficient. With SMS messages, customers obtain instant, cost-effective and reliable solutions for the problems. Furthermore, it provides the convenient option of receiving important notifications or reminders anytime and anywhere, in this way you can reach plenty of customers even if they are on the move.

    Send and receive via SMS:

    • Notifications
    • Emergency advisories
    • Scheduling
    • News and information
    • Greetings
    • Reminders
    • Collection notifications
    • Information updates
    • Complaints
    • Customer satisfaction measurement
    • Short surveys
    • Customer data updates
    • SMS support

    Ozeki NG SMS Gateway can be obtained by
    opening the download page:
    Download Ozeki NG SMS Gateway!

    Conclusion of CRM SMS

    As a result of the above mentioned, SMS technology is becoming a crucial tool for customer services because its simplicity and effectiveness. Its excellent features come from the facts that SMS messages are able to reach the masses and they are welcomed by customers so they are read in a large percentage. If you want to achieve success and competitiveness then this is the most proper solution for your company!

    Download the free trial of Ozeki NG SMS Gateway right now to see how it works in practice!

    For more information please contact us right now at: info @

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