Support of SMS systems
If you have implemented Ozeki NG SMS Gateway
software in your corporate IT environment we offer you a well-structured
technical support system. Practically it means that our well-trained and
professional technical and product support team will answer all your questions
relating to our product. In this article you can read about this support system
and you will find the alternatives of our support services.
Introduction
If you wish to setup an SMS system first you need to setup a
powerful and stable SMS gateway such as Ozeki NG SMS Gateway software. To achieve
SMS functionality you just need to download the
software and follow the detailed installation guide.
To do this you also need to meet some software and
hardware requirements. If you successfully do it you can still require
high-quality technical support.
This technical support can be important and useful in various cases after the
installation of your SMS gateway. In case of SMS systems
there are four main reasons why you can demand this product support. The first
is if you want to install a new mobile service connection. Also if
you wish to connect your corporate IT system to the SMS gateway. Then, in case
of operational problem or if you would like to upgrade your software to the
latest version.
Ozeki Informatics Ltd. can provide high-quality technical support in all of the
above mentioned cases. You can subscribe to this support service with
annual fee.
Support
The support of Ozeki NG SMS Gateway software consists of several
alternatives. For example version upgrade is also included in the support
service. This alternative can be important in an SMS system because the found
mistakes are corrected in latest versions. They also keep up with changes of the
IT environment. It is also a useful and very important function as IT systems
are changed constantly and these changes affect various areas. On one hand, it
is required that changes of the SMS standard also needs to be followed. In this
way you can keep your SMS system compatible with the latest versions of mobile
phones. On the other hand, the software needs to support the new connection
alternatives and regulations of mobile service providers. Of course, the changes
of the corporate IT systems also need to be followed. This includes the support
of the latest corporate software versions.
The support service contains the following options:
- Version upgrade
- Technical support in e-mail
- Technical support over MSN messenger/Skype or other chat software
- Technical support over telephone
- Troubleshooting over remote desktop connection (VNC, Teamviewer, Logmein,
Windows remote desktop, etc...)
- Installation of the software or troubleshooting personally
- Software developer support
- Development of unique software functions
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