How to send SMS from SysAid IT Helpdesk
SysAid is a complex helpdesk application that
can be used to improve the communication within and outside of your company.
By adding SMS functionality to your corporate IT system, you can further
improve the features of SysAid. This functionality allows to send SMS
notifications to mobile phones from SysAid. To achieve it, you need a
stable SMS gateway such as Ozeki NG SMS Gateway.
Ozeki NG SMS Gateway is a
software product that can be installed on your computer. It forwards SMS
messages to the mobile network with the help of GSM modem connection or IP
SMS connection. If you decide to implement
Ozeki NG SMS Gateway to setup an SMS system, you will be able to improve
corporate communication in an effective way. In this article you can read
more about this solution. For step by step instructions on this solution, please go
to the following webpage:
Installation
guide on how to configure SysAid to be able to send SMS.
( Video tutorial included)
.
Fields of applications
In a larger organization several events can occur
involving IT malfunctions and questions. Ozeki NG SMS Gateway with SysAid
offers a solution to reduce the administrators' response time to the
critical questions of employees or customers.
As SysAid involves help desk, monitoring, managing and reporting functions,
it makes your IT environment safer, well-functioning and efficient. Ozeki's
solution improves these excellent features of SysAid by adding SMS
functionality to it, thus the users can send SMS messages not only to their
computer but even to any mobile device. By way of example there can be events
in the office, such as, the security programs do not operate,
there is no internet connection, or other types of connection difficulties
within
the company, system errors, etc. With Ozeki NG SMS Gateway and SysAid, there
is no need for long communication processes and the administrator becomes
always available. Furthermore, SysAid monitors your system 24/7, which makes
it possible to handle observed problems immediately by sending an SMS message
with the generated reports. In addition to the above mentioned options,
SysAid is able to forward the incoming questions to the competent supporter
in an SMS.
Therefore this solution shortens the long process of information flow between
the end users and the administrator, in this way catastrophes can be foregone
and system breakdowns can be avoided by prevention.
Benefits
Ozeki NG SMS Gateway solution for SysAid makes business life
easier and faster as it provides a modern and developed communication
technology. This solution improves communication between end users and
administrators by creating an efficient help desk system to provide
opportunities in demanding times, as fast as possible. Ozeki NG SMS Gateway
increases the efficiency of SysAid by reducing response time in this manner
preventing stoppage in
the work flow. Therefore your company's production become more effective and
eventually you save money by spending less on issues caused by long
waiting times. Furthermore, Ozeki's software can be used for other kinds
of services such as sending text messages about important dates, events to
business partners, customers or employees, sending newsletters, and any kinds
of information.
Prerequisites
In order to setup this solution you need to find a way
to connect your system to the mobile network. You can do this
by using an Internet connection or you can
setup a wireless connection by attaching a GSM phone/GSM modem to your
computer. To help you make a decision, we have prepared a webpage for you:
Internet based SMS connections vs. GSM modem based (wireless) SMS
connections.
Depending
on what you select, you need the following prerequisites.
Prerequisites for Internet based connection to the
Mobile network
If you wish to connect your system to an SMS service
provider over the Internet you need the following components:
Figure 1/a - Prerequisites for Ozeki NG SMS
Gateway IP SMS connection
In this case you need to find an SMS service
provider who can reach the mobile phones in your area. This SMS
service provider should be able to provide SMS service through
the Internet. To find such a provider, you can check our
website where we list some of them:
SMPP
SMS Service providers.
Once you have found such a provider, you need to sign up for
their service to get the connection parameters. You can use these
parameters to configure your Ozeki NG SMS Gateway software.
Prerequisites for wireless (GSM modem) connection
to the Mobile network
If you wish to connect your system to the mobile
network wirelessly, you need a GSM modem or GSM phone, that you
can attach to your computer with a data cable. In this case your Ozeki
NG SMS Gateway software will operate this phone and will send and receive
SMS messages wirelessly. To setup this connection method, you need the
following components:
Figure 1/b - Prerequisites for Ozeki NG SMS
Gateway GSM modem connection
Your checklist (for GSM modem connection):
System architecture
Ozeki's solution for sending SMS from SysAid consists of
three simple stages. First if a problem occurs in the system SysAid sends
a report to Ozeki NG SMS Gateway. Then the gateway software translates it
into a text message (SMS) and it is forwarded directly to the mobile user.
This transition process is quick and reliable which makes IT maintenance
more efficient. Figure 2 explains this process.
Figure 2 - Ozeki NG SMS Gateway solution for how to send
SMS from SysAid
How to implement this solution
SysAid is a multitasking software which includes help desk,
monitoring, managing, and reporting functions.
One of its services
is to send a notification (e.g.:SMS) to the system administrator for
instance when an event or an alarm occurs. You
can configure your SysAid software to be able to send SMS with Ozeki NG SMS
Gateway.
To send messages from SysAid, first you need to make this application
operate, then set the properties of the notification messages. After you
need to give the phone number of the recipient. Finally, to see that the
system works you need to create a test alarm. Go to the
Installation Guide for a detailed
configuration guide.
Conclusion
In conclusion, Ozeki NG SMS Gateway's solution for SysAid
allows your IT environment management program to send SMS directly to a
mobile user. In addition to that you can manage and control your IT
environment, and keep contact with the competent people from your mobile
phone while you save time and money. With this solution you will gain a
stable and reliable system with the highest performance.
Request more information
If you are interested in this solution, let us know, so we can send you
more relevant information and quotation with prices. Please fill in the following
form:
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