Mobile field force reporting system
In companies where there are subsidiaries and
field workers away from the center office it is hard to control all these units.
However it is a crucial task, executives cannot avoid the organization of these
far away subsidiaries since they require the same accuracy in all fields such
as the head office. In this way managers need to find a solution that helps
control the overall tasks, work flow and coordination of each of the units. This
result can be achieved with a stable system that ensures effective communication
between the respective fields.
Without the access to the information held in the head office,
field workers and the business often meet challenges that could be avoided with
an efficient communication system. In this way difficulties such as poor
coordination ad communication with field, inefficient scheduling of work and
unavailable data issues can cause serious setbacks and lags to subsidiaries.
However, these issues can be easily overcome with the implementation of the
right solution. This solution should be a fast, two-way and stable communication
channel that allows immediate and continuous contact. And this communication
channel is SMS text messaging. It is a simple and well-known functionality
though its versatility is still not widely known. People use SMS technology to
send short text messages to each other in everydays but it can also be
implemented in business fields, as well.
For example if you need to reach one of your people in a subsidiary how would
you try it? Telephone calls are effective only if the person is in his office.
E-mail messages are often read only after a long period of time. So how can you
reach him? Since mobile phones become an essential part of us, SMS text
messaging are the best possibility to reach someone. Send a short message with
"Call me ASAP at 0123456566777. Best, Evens" will be a discreet way of urging
him to get in contact with you.
Of course, SMS messaging holds several other opportunities to be exploited by
businesses especially in improving field force communication between
subsidiaries and the head office. Find below a few solutions on how SMS
technology can improve field communication of your company.
How to use SMS text messaging to improve field communication
- You can define the exact tasks of a department, team or a person via simple
SMS message. See an example how can you integrate SMS functionality into a
workflow or network
management system. By bulk SMS messaging you will be able to send a text to
several people if it is necessary. You can also send various texts to various
teams and even you can define the exact time when your messages should be sent
out. Read more: Schedule
SMS sending.
- Subsidiary staff can send monthly, weekly, daily reports via SMS
- Entries in the production can also be sent
- Reports of total hours spent on tasks, extra works, absence reporting and
tracking, report sick, vacation and personal time
- Report the labor, equipment, quantities, material used, ordered, and
delivered
- Report material items used, delivered or purchased (with serial numbers)
- Shift tracking (by sending shifts via SMS)
- SMS notifications
- SMS reminders
Advantages of mobile field communication system
If you want to ensure a reliable and fast communication system
between fields implement SMS technology. With SMS messaging you will be able to
send SMS notifications, SMS reminders, SMS reports to improve availability and
communication. Since mobile devices are available for the staff you can boost
its benefits. Mobile phones allow high availability to the staff in this way you
can be sure that your messages will be read in a few minutes. But you can also
receive text messages containing reports, data, information that then can be
stored in a database to make all the information available and traceable.
These facts ensures a reliable and well-functioning communication system for
your company that will increase productivity and profits.
How can you implement SMS functionality in your IT system?
To build your SMS system that will provide a seamless
communication channel to your company you need to download and install a
powerful SMS gateway software. Such an SMS gateway is
Ozeki NG SMS Gateway that will provide SMS
functionality to your IT system. This software product is able to meet
the above mentioned functions at a professional level and it ensures a stable
and effective SMS system.
Ozeki NG SMS gateway forwards SMS messages to the mobile network in the following
ways: GSM modem connection means that one or
more GSM modems are attached to the PC with a datacable and the SMS gateway
operates them. IP SMS connection means that
the SMS gateway connects directly to the SMS center of a mobile service
provider over the Internet.
Figure 1 - SMS solutions for field force reports
Conclusion
Introducing SMS technology into the IT system is the best
practice to improve field force communication in your company. SMS messaging
has flexible and impressive advantages that can be exploited by businesses.
With a simple SMS text message people can contact at any time and any place,
even on the go. Furthermore, SMS messaging ensures a discreet way of
communication so you do not have to disturb a meeting if you get a report or
notification. Moreover, SMS functionality based on Ozeki NG SMS Gateway
can be implemented into other applications
to make work flow processes more efficient. And all of these will result in a
seamless work flow and a well-structured field force reporting system. With
this solution you will be able to save time and money so it will soon generate
high return on investment.
Now visit our Product pages where you can know
Ozeki NG SMS Gateway in details and you can get a free trial to test the
system
If you have any further question please do not hesitate to contact us at:
info @ ozekisms.com.
Further reading:
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