Setup instructions for sending SMS from SCOM 2007
Today's ever changing technology demands
the IT user or developer to be up-to-date. Without the necessary and
essential information one is inefficient in such a race. It is getting more
difficult to acquire selected data because of their extent. SCOM 2007 offers
an end-to-end service management to monitor and supervise complex distributed
applications. Now it is possible to add SMS functionality to this application
with a stable SMS gateway software. In this installation guide you will find
further information on the solution and a detailed setup instructions with
video tutorials.
System Center Operations Manager 2007 Integration is an
application designed to monitor and manage server and client systems.
It includes monitoring of Windows Server system and client systems and the
monitoring of the basic infrastructure of IT environment.
SCOM 2007
integration with Ozeki NG SMS Gateway is the best solution if you want to
send SMS text messages to mobile phones on various events. SMS notifications
will make your work flow more effective and allows you greater control
over your IT environment. You can improve your IT service levels by using
this solution. As it is quick, reliable and easy to setup, it makes IT and
business processes easier.
With Ozeki's solution you can send SMS from
SCOM 2007 with notifications, alerts and reports. On this page you can find
additional information based on how to send SMS from SCOM 2007 and how to
configure it correctly.
Prerequisites
In order to setup this solution you need to find a way
to connect your system to the mobile network. You can do this
by using an Internet connection or you can
setup a wireless connection by attaching a GSM phone/GSM modem to your computer. To help you make a
decision, we have prepared a webpage for you:
Internet based SMS connections vs. GSM modem based (wireless) SMS connections.
Depending
on what you select, you need the following prerequisites.
Prerequisites for Internet based connection to the Mobile network
If you wish to connect your system to an SMS service
provider over the Internet you need the following components:
Figure 1/a - Prerequisites for Ozeki NG SMS
Gateway IP SMS connection
In this case you need to find an SMS service
provider who can reach the mobile phones in your area. This SMS
service provider should be able to provide SMS service through
the Internet. To find such a provider, you can check our
website where we list some of them:
SMPP SMS Service providers.
Once you have found such a provider, you need to sign up for
their service to get the connection parameters. You can use these parameters
to configure your Ozeki NG SMS Gateway software.
Prerequisites for wireless (GSM modem) connection to the Mobile network
If you wish to connect your system to the mobile
network wirelessly, you need a GSM modem or GSM phone, that you
can attach to your computer with a data cable. In this case your Ozeki
NG SMS Gateway software will operate this phone and will send and receive
SMS messages wirelessly. To setup this connection method, you need the following
components:
Figure 1/b - Prerequisites for Ozeki NG SMS
Gateway GSM modem connection
Your checklist (for GSM modem connection):
*The SIM card will come with a plan, that will
determine how much money you will spend on each SMS.
System architecture
When for example an alert occurs in the system the SCOM 2007
generates a report for the user. This is done through the Command
Notification Channel. This channel is in direct connection with Ozeki NG
SMS Gateway's Command Line Tool. This tool interprets the message and
automatically sends it to the GSM Modem or to the IP SMS connection through
COM1 channel. With SMPP (Short Message Peer-to-peer) protocol it is then
forwarded to the SMSC (SMS Center) of the mobile service provider. Then the
SMS message arrives to the intended recipient. This quick and reliable
process is pictured in the architectural diagram (Figure 2).
Figure 2 - Components of the solution
Installation guide
To install and configure Ozeki's solution for SCOM 2007
please follow the steps below and watch the video tutorials:
Step 1. Create notification channel.
First, you need to go to the "Administration" menu and
click on "Channels". Then click on "New" on the "Actions" pane and choose
"Command" (Figure 3).
Figure 3 - Command Channel
A window appears and you need to provide a
name for the channel that will be created (For example: Ozeki SMS Alert)
(Figure 4).
Figure 4 - Command Channel name
By clicking on "Next" a "Command Notification
Chanel Setting" pane appears. Type the following values into the respective
fields of the pane
(Figure 5):
Full path of the command file:
C:\Program Files\Ozeki\OzekiNG - SMS Gateway\SendSMS.exe
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Command line parameters:
-h 127.0.0.1:9500 -u admin -p abc123 -r "+36301111111" -m "$Data/Context/
DataItem/AlertName$"
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After "-h": provide the IP address of the computer on which Ozeki NG SMS Gateway
has been installed.
After "-u": provide your username you use to log into Ozeki NG SMS Gateway. The
default username in the program is "admin".
After "-p": enter your password used in Ozeki NG SMS Gateway.
Please note that this telephone number (+36301111111) is an example.
Startup folder for the command line:
c:\Program Files\Ozeki\OzekiNG - SMS Gateway\
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Figure 5 - Notification Channel
Finally, the created notification channel appears on
"Channels" pane (Figure 6).
Figure 6 - Create Notification Channel
Step 2. Create a subscriber
To create a subscriber you need to go to "Administration"
menu and click on "Subscribers". Then click on "New" on the "Actions" pane
(Figure 7).
Figure 7 - New Subscriber
Then browse for a subscriber that can be an existing
user or a group on the computer (Figure 8).
Figure 8 - Subscriber Name
On the "Select User or Group" pane you need to select
"Advanced". Click on "Find Now" on the left hand side.
Among search results, select a name, for example, "Administrator" and click
on "OK". Finally, the chosen name should appear on "Select User or Group"
pane.
Then click on "OK" and "Next".
Next you need to schedule
notifications.
On "Schedule Notifications" pane "Always Send Notification" is
set by default (Figure 9).
Figure 9 - Schedule Notifications
Click on "Next".
After this you also
need to define an address for the subscriber. Click on "Add" on the
"Subscriber
Addresses" pane. At first you need to provide a name for the subscriber,
in our example it is "Text message" (Figure 10).
Figure 10 - Subscriber Address
On "Describe the Subscriber Address"
pane you need to enter this provided name and click on "Next". The
"Provide the Channel and Delivery Address" pane appears and you need to
specify the channel type and channel name. For "Channel Type" select
"Command" and for "Command Channel" select "Ozeki SMS Alert" (Figure 11).
Figure 11 - Subscriber Channel
Click on next, then on "Finish" and close
this option.
After you finished you should see the
created subscriber at the subscriber list (Figure 12).
Figure 12 - Created Subscriber
Step 3. Create a subscription
Now go to "Administration" menu and click on
"New" on "Actions" pane.
At first, you need to provide a name for your subscription, in our example
it is "Ozeki". Type this name into "Subscription name" line on "Create
Notification Subscription" pane (Figure 13). Then click on "Next".
Figure 13 - Subscription Name
The next step is related to the criteria of sending
notifications. By default there is no criteria specified, so in this way
the software notifies on all alerts. In the criteria
description "Notify on all Alerts" is appeared. You can leave this part
unchanged or if it is required you can also select a criteria from the
list. Click on "Next" (Figure 14).
Figure 14 - Subscription Criteria
Then you need to add a subscriber
for the subscription. To do so, click on "Add" and then on "Search".
You can choose a subscriber from the existing ones. When you find one,
select it and click on "Add" at the bottom of the page. Therefore, the
subscriber will appear among the selected subscribers (Figure 15).
Figure 15 - Add Subscribers
After it, you need to add a notification
channel. To do this, click on "Add" on the "Channel" pane. Then search for
an existing channel (Ozeki SMS Alert), when it is found, click on "Add"
at the bottom of the page. The channel will appear among selected channels
(Figure 16). Then click on "OK", "Next", Finish and finally close this
option.
Figure 16 - Subscription Channel
As a result you can see the created
subscription in the subscriptions list.
Test the system
To test the system I will use the "Notification Test Tool".
After opening this tool, type in the manager server name,
(for example: localhost), and click on "Attempting to Connect" at the bottom
of the page. An alert can be generated for testing and its source
will be the management server. To do this, select "Generate a Real
Alert" link and click on "Next". On the next side, the type of monitoring
object needs to be selected, so choose "ManagementServer" and click on "Next".
After this, "Error" and "High" needs to be selected in the details of the
error and click on "Next" (Figure 17).
Figure 17 - Test
By this, an alert have been generated, and it
is appeared at the "Active Alerts" on the monitoring pane.
You can check alerts if you click on "Monitoring" on the left hand side
of SCOM 2007 and after opening it you select "Active Alerts" (Figure 18).
Figure 18 - Alert in SCOM 2007
Now check the sent SMS messages in Ozeki NG SMS
Gateway by opening it. In "Sent Messages" you can see that the
last message is a "Test Alert" (Figure 19).
Figure 19 - Sent Message
These steps conclude the installation and configuration
procedure. If you followed the guide above correctly then you will have a
swift, stable and well-working environment.
Thank you for reading this guide.
If you wish to implement this solution, please
go to the Download page to download Ozeki NG SMS Gateway!
FAQ
Feature list of Ozeki NG SMS Gateway
User Guide for Ozeki NG SMS Gateway
Product manual
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