Introduce SMS technology to further enhance the features of MS Exchange 2010. To be able to send/receive SMS messages you need to install an application that allows to connect to the mobile network. Such an application is Ozeki NG SMS Gateway that is a software product and can be installed on your computer. It forwards SMS messages to the SMS center of the mobile service provider either with GSM modem or IP SMS connection. After you adopted this solution, corporate communication will be more effective and sending SMS messages will be available for all the staff. This article provides you further details on this solution.

Video: Send SMS from MS Exchange 2010 (part 1/2, configure your modem)

Video: Send SMS from MS Exchange 2010 (part 2/2, configure your system)

Utilization of SMS technology in MS Exchange 2010

SMS technology offers endless benefits to your corporate communication. By implementing SMS messaging you can gain competitive advantage on the market. SMS solutions allow to send text messages from your computer to mobile phones and receive response messages from mobile phones to the PC. In this way, all the important corporate communication processes can be speed up with SMS messaging.

To achieve this function you can introduce an SMS gateway to MS Exchange 2010. Therefore, you will be able to forward your incoming email messages as SMS messages; and you can also receive response messages from mobile phones to your mail box on the computer due to the two-way nature of SMS messaging. So you can use your existing mailbox to text messaging that allows a convenient and efficient communication.

Such a powerful SMS gateway software is Ozeki NG SMS Gateway. This software ensures that you will be able to connect to the mobile network to transmit SMS messages. This connection can be made with a GSM modem attached to the computer or over the Internet. Due to its Email-to-SMS function, you can easily introduce the above mentioned SMS solutions in your corporate IT system. Implementing this solution will ensure you more satisfied customers and business partners as you can provide them SMS services at the highest level. Read this article to learn how to configure this solution in your corporate IT network.

Advantages of implementing SMS messaging

Time and cost efficient
Ensures availability
Bi-directional (allows two-way messaging)
Improves corporate communication and efficiency by reducing response time
Email-to-SMS function is available
Helps keep contact with customers and partners in a discreet but effective way
Provides competitiveness on the market
Satisfies customers by ensuring availability
Improves public relations by its fast nature

Prerequisites

In order to setup this solution you need to find a way to connect your system to the mobile network. You can do this by using an Internet connection or you can setup a wireless connection by attaching a GSM phone/GSM modem to your computer. To help you make a decision, we have prepared a webpage for you: Internet based SMS connections vs. GSM modem based (wireless) SMS connections. Depending on what you select, you need the following prerequisites.

Prerequisites for Internet based connection to the Mobile network

If you wish to connect your system to an SMS service provider over the Internet you need the following components:

Figure 1/a - Prerequisites for Ozeki NG SMS Gateway IP SMS connection

In this case you need to find an SMS service provider who can reach the mobile phones in your area. This SMS service provider should be able to provide SMS service through the Internet. To find such a provider, you can check our website where we list some of them: SMPP SMS Service providers. Once you have found such a provider, you need to sign up for their service to get the connection parameters. You can use these parameters to configure your Ozeki NG SMS Gateway software.

Prerequisites for wireless (GSM modem) connection to the Mobile network

If you wish to connect your system to the mobile network wirelessly, you need a GSM modem or GSM phone, that you can attach to your computer with a data cable. In this case your Ozeki NG SMS Gateway software will operate this phone and will send and receive SMS messages wirelessly. To setup this connection method, you need the following components:

Figure 1/b - Prerequisites for Ozeki NG SMS Gateway GSM modem connection

Your checklist (for GSM modem connection):

	SIM Card - You can get this from your local mobile network operator.*
	Modem - Use a Wavecom, Siemens or Multitech modem.
	Data cable - Comes with the modem
	Computer - Recommended: Intel P4 3Ghz, 2GB RAM, 500Mb HDD, Windows OS
	Ozeki NG SMS Gateway - Download it from http://www.sms-integration.com
	MS Exchange 2010

*The SIM card will come with a plan, that will determine how much money you will spend on each SMS.

Ozeki NG SMS Gateway can be obtained by
opening the download page:
Download Ozeki NG SMS Gateway!

System architecture

If you have all the necessary components listed above, you can start to build your SMS system based on Ozeki NG SMS Gateway. It will work as follows: First, the IP address of the computer on which Ozeki NG SMS Gateway has been installed needs to be provided in MS Exchange 2010. If there is an incoming e-mail message for a given user, MS Exchange 2010 will forward it to the built-in SMTP server of Ozeki NG SMS Gateway. The gateway processes it and sends the message as SMS text message to a given mobile device. It is also possible to send SMS messages from mobile phones to the corporate IT system. Ozeki NG SMS Gateway connects to the SMTP server of MS Exchange and sends incoming text messages as e-mail messages. This process can be examined in Figure 2. SMS messages can be sent to the mobile network with a GSM phone or GSM modem attached to the computer with a cable, or over the Internet with IP SMS connection.

Figure 2 - Ozeki NG SMS Gateway - solution for how to send SMS from MS Exchange 2010

How to configure this solution

Please follow the steps of this installation guide to implement this solution properly.

Please note that the IP address of the computer on which MS Exchange 2010 has been installed is "192.168.91.167" in our example (Figure 3).

Figure 3 - Server IP address

The computer in which MS Exchange has been installed is the domain controller of "exchange2010.ozekisms.org" domain (Figure 4).

Figure 4 - Server name

First start "Exchange Management Console". Expand "Recipient Configuration" menu and select "Mailbox" menu item. Right click on the pane and select "New Mailbox" option (Figure 5).

Figure 5 - Create a new mailbox

In the pop up window select "User Mailbox" option and click on "Next" (Figure 6).

Figure 6 - Create user mailbox

Now I will create a new user so I select "New User" option and click on "Next" (Figure 7).

Figure 7 - Mailbox for a new user

Enter the user name and the account information on the form to create a user and click on "Next" (Figure 8).

Figure 8 - Complete the form

Provide the "Alias" for the mailbox user (e.g. john) and click on "Next" (Figure 9).

Figure 9 - Alias for the user

If it is done a window appears with a summary on the information of the created user (Figure 10).

Figure 10 - Finished mailbox

For a better demonstration I create an other user with the name "edward". To do so I follow the same process.

Then click on "Organization Configuration" menu. Select "Hub transport" menu item and "Send Connectors" tab. Right click on the pane and select "New Send Connector" option (Figure 11).

Figure 11 - New Send Connector

Provide a name for the Send Connector. In our example it is "Ozeki Send Connector". Click on "Next" (Figure 12).

Figure 12 - Provide a name for the Send Connector

Now specify an address space for this connector. Click on "Add" and select "SMTP Address Space" menu item (Figure 13).

Figure 13 - Add address space

Enter the address space in the "Address" line. In our example the address is "winxp.exchange2010.ozekisms.org". Click on "OK" (Figure 14).

Figure 14 - Type address space

If it is done you can see the defined address space under "Address space" section (Figure 15).

Figure 15 - Created address space

Next select "Route mail through the following smart hosts" menu item and click on "Add" (Figure 16).

Figure 16 - Add a smart host

In the pop up window provide the IP address of the computer on which Ozeki NG SMS Gateway has been installed and click on "OK" (Figure 17).

Figure 17 - Smart host IP address

By default Ozeki NG SMS Gateway does not require authentication so set authentication settings to "none" and click on "Next" (Figure 18).

Figure 18 - Authentication settings for the smarthost

If it is finished you can see a summary about the provided information (Figure 19).

Figure 19 - Created Send Connector

Now click on "Transport Rules" tab, right click on the pane and select "New Transport Rule" option (Figure 20).

Figure 20 - Create new transport rule

Provide a name for the transport rule (e.g."Ozeki Transport Rule") and click on "Next" (Figure 21).

Figure 21 - Transport rule name

Check "sent to people" condition and click on "people" link below (Figure 22).

Figure 22 - Select condition

In the appeared "Specify recipients" window click on "Add" (Figure 23).

Figure 23 - Add a recipient

Select a mailbox user (in our example it will be "edward taylor") and click on "OK" (Figure 24).

Figure 24 - Select recipient

In "Specify recipients" window you can see the selected user. Click on "OK" (Figure 25).

Figure 25 - Added recipient

Now click on "Next" (Figure 26).

Figure 26 - Created condition

Next, you need to select an action for the rule. Select "copy message to addresses" option from the list and click on "addresses" link below (Figure 27).

Figure 27 - Select action

In the appeared "Specify recipients" window click on "Add" and select "External E-mail address" menu item (Figure 28).

Figure 28 - Add an external email address

Enter the external IP address in the following way: phonenumber@address_space (Figure 29).

Figure 29 - External email address

If it is done you can see the created condition and the action. Click on "Next" (Figure 30).

Figure 30 - Created external email address

Finally, you will get a summary. Click on "Finish". In this way, MS Exchange server will forward the incoming messages of edward taylor to the defined email address. These messages will also be sent out to the user as SMS messages by Ozeki NG SMS Gateway (Figure 31).

Figure 31 - Completed transport rule

Now you need to configure the client computer. In our example, the IP address of the client computer is "192.168.91.211" (Figure 32).

Figure 32 - Client IP address

Start "Start menu" and select "Control Panel" menu item (Figure 33).

Figure 33 - Start Control Panel

Select "Mail" from the list (Figure 34).

Figure 34 - Start mail

In the appeared window select "Prompt for a profile to be used" option and click on "Add" (Figure 35).

Figure 35 - Add profile

Provide a name for the profile (e.g. john) and click on "OK" (Figure 36).

Figure 36 - Provide a name for the profile

Select "Manually configure server settings or additional server types" option and click on "Next" (Figure 37).

Figure 37 - Configure server manually

Select "Microsoft Exchange" menu item and click on "Next" (Figure 38).

Figure 38 - MS Exchange Server

Enter the following values in the respective lines:
Microsoft Exchange server: enter the IP address of the Exchange server.
User Name: provide the username you want to use.
Click on "Check Name" (Figure 39).

Figure 39 - Enter server's address and username

If the name is checked, click on "Next" (Figure 40).

Figure 40 - Checked settings

For a better demonstration I create an other profile with the name of edward.

Now start Ozeki NG SMS Gateway. Select "Server preferences" in "Edit" menu and click on "Client connectivity" tab. Here enable the built-in SMTP server of Ozeki NG SMS Gateway and click on "OK" (Figure 41).

Figure 41 - Enable the built-in SMTP server in Ozeki NG SMS Gateway

To test the system I start Outlook with john's profile (Figure 42).

Figure 42 - Select profile for Outlook

To create a new email, click on "New E-mail" (Figure 43).

Figure 43 - Create new email

The recipient will be "edward taylor", after I composed the message I click on "Send" (Figure 44).

Figure 44 - Write the message

If you take a look at Ozeki NG SMS Gateway you can see the sent message (Figure 45).

Figure 45 - Sent message from Ozeki NG SMS Gateway

To use SMS-to-Email function, you need to add a new user in Ozeki NG SMS Gateway. Click on "Add new user or application" menu item (Figure 46).

Figure 46 - Add a new user

Select "Email user interface" user and click on "Install" next to it (Figure 47).

Figure 47 - Install an email user interface

Provide a name for the user (e.g. "Exchange2010") and click on "OK" (Figure 48).

Figure 48 - Provide a name for the user

Now enable SMS to Email forwarding and enter the email address of the sender and the IP address of MS Exchange 2010. Then click on "Recipient" tab (Figure 49).

Figure 49 - Provide sender's email address and SMTP server address

Now provide the email address of the recipient and click on "SMTP authentication" tab (Figure 50).

Figure 50 - Provide a recipient

Check "My SMTP server requires authentication" option and provide SMTP username and password (Figure 51).

Figure 51 - SMTP authentication settings

From this time, if there is an incoming SMS message for the user in Ozeki NG SMS Gateway, the software will forward it as an email message to the user (Figure 52).

Figure 52 - Sent email from Ozeki NG SMS Gateway

If I enter Outlook, it can be seen that the SMS message has been forwarded as an email message (Figure 53).

Figure 53 - Received email

Conclusion

MS Exchange 2010 with Ozeki NG SMS Gateway provides a competitive and high quality solution for your company. Corporate messaging will be easy and available for everyone. Therefore, you can pay attention to important business matters as corporate communication will be seamless. Furthermore, this solution helps improve public relations and attracts more customers with its next generation technology. If you decide to implement Ozeki NG SMS Gateway you will get SMS services at the highest quality while you can still save valuable time and money.

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