SMS technology in governments and public sector

Ensure effective and continuous communication flow between the government and agencies, different sectors, or citizens. The continuous availability of public bodies is as important as the assurance of adequate information to citizens. Adopt SMS technology to the IT system to be able to send SMS messages from computers to multiple mobile phones. To assure SMS functionality install a stable SMS gateway software such as Ozeki NG SMS Gateway to the computer. By implementing this solution, governments can provide a modern and user-centered approach to citizens. In this article you can learn the benefits of SMS technology provided by Ozeki NG SMS Gateway.

Why to adopt SMS solutions in governments

There are several initiatives to adopt e-government functions based on the Internet worldwide even in developing countries to ensure easy access and availability. Very often these initiatives failed and among the reasons there were problems such as low internet access, high Internet costs and Internet illiteracy among citizens and even among workers at governments. Furthermore, email messages are not surely read immediately and it is a critical problem in case of emergencies or disasters.

To solve and more importantly to avoid these problems, employ SMS technology in the IT system to reach the mass. SMS messages are common tools for communicate, users already have mobiles and use them; and SMS messaging does not require any further skills. In this way you can ensure an easy-to-use and very effective tool to improve communication, availability and access to governmental services. Furthermore, you can implement SMS technology for other kinds of utilization such as SMS campaigns, SMS votes, SMS reminders or notifications. Citizens will get access to all government e-services from paying parking fines to enquiring information via SMS.

These features can be achieved by a powerful SMS gateway software such as Ozeki NG SMS Gateway. This software product will provide SMS functionality to be able to send bulk SMS messages to multiple recipients. Therefore you can reach high performance and efficiency. You do not have to worry about performance with Ozeki NG SMS Gateway as it has an outstanding and unique capacity (500 SMS/sec) on the market. For this reason it is able to provide a fail-safe, 24/7 SMS service at the highest quality.

How silent sms supports Disaster recovery and Law Enforcement surveillance operations

Silent sms is a special type of sms that allows you to send an SMS to the recipient's phone without it being detected by the owner of the phone.

You can check the status of the missing person's mobile phone with the help of silent sms. This can be especially useful for people in emergency situations, such as earthquakes and other disasters.
In law enforcement, it becomes possible to obtain information about the person being monitored without their knowledge, facilitating the success of the investigation, without risking the safety of those participating in the surveillance.

Learn more about silent sms systems and technology

sms solutions for governments — Figure 1 - SMS solutions for governments

What advantages are provided by SMS messaging

Problems	Solutions provided by Ozeki NG SMS Gateway
Continuous communication cannot be maintained between offices and people on the field in case of emergency	Build a stable SMS system to ensure seamless communication flow among departments and on the
Citizens do not report new pot-holes because it is too time-consuming	Offer SMS reporting system that is time and cost efficient
There are too many damage on the roads, street furniture, walls, etc	The solution is an SMS reporting system
There are long waiting queues in front of offices (e.g. employment offices)	SMS notifications about new jobs, services, fines, etc), so people can receive information at home or on the move
It is hard to collect citizens' opinion on issues, or elections	Launch SMS campaigns, or SMS voting on various issues
There are lots of harms and work stoppages because of system breakdowns	Add SMS extension to the monitoring application to send SMS alerts in real time

Ensure a user-centered SMS system to citizens

SMS technology allows:

SMS information and bulletins to staff and citizens
SMS voting
SMS alerts within the office (system breakdowns, network failures, etc)
SMS alerts outside the office (e.g. flood warnings)
SMS payment system (e.g. pay parking fines)
SMS confirmation about appointments, events
SMS reporting system on damage, harms, accidents
SMS reminders
Emergency notifications via SMS

Benefits

Cost and time efficient
User-centered
Allows two-way communication
Available for most of the citizens
Ensures availability
Improves communication flow within and outside of the office
Reaches the masses
Easy-to-use
Makes agencies more flexible and mobile
Improves security (e.g. passwords via SMS)
Traceable

Other fields of application

State Libraries: Use SMS technology for renewals or reservations of library books, provide catalog search options. Send SMS reminders if a reserved book is available or one needs to be returned.
In emergency, disasters: SMS alerts can be sent to large masses before storms, floods, extremely high temperature, etc and this solution is also able to ensure communication flows for disaster recovery or rescue coordination. SMS text messages highly improve emergency response time as they reach the intended audience.

Ozeki NG SMS Gateway can be obtained by opening the download page: Download Ozeki NG SMS Gateway!

Conclusion of SMS solutions for governments

To summarize the above mentioned, an SMS system based on Ozeki NG SMS Gateway improves communication and availability that can be critical in certain cases. This software product is able to manage massive traffic load in this way it provides a stable and reliable functioning even in those critical cases. Its outstanding capacity (500 SMS/sec) and highest quality will ensure success and 24/7 operation.

Download the free trial of Ozeki NG SMS Gateway right now to see how it works in practice!

For more information please contact us right now at: info @ ozekisms.com.